marlys s Vfk
map-marker Havre, Montana

Do not order!!!

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I ordered two sweaters the first came after 3 1/2 weeks and the quality was terrible. Nothing like the picture. The second sweater never came and it's been a month. I have contacted them and no response as to a solution. This should be illegal! The reviews have to be made up by this company because from what this site says the reviews I read before I ordered are not true. I certainly have learned not to order anything for these sites. When I tried to track it the tracking says it's in transit by plane but has been now for nine days. What can I do to get my money back at this point?
View full review
Loss:
$39
Cons:
  • Quality of the merchandise
  • Delivery time
  • Delayed delivery
Reason of review:
Problem with delivery

Preferred solution: Full refund

Janet M Gez
map-marker Chicago, Illinois

Horrible Customer Service & product

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I placed an order on 9/27 for an XL ladies cardigan. They do not tell you theyre in China. They promised quick delivery, 2 wks max. Never came, i asked for refund after a month. They said be patient, and paypal refused to refund. It finally showed up weirdly, and cheaply made, and about the size medium, not xl. I asked them to refund, and again...no response!
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Reason of review:
Order processing issue
Laura a Cxi
map-marker Silver Spring, Maryland

Never received order

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I never received the items that I paid for. I received a shipping confirmation but when I click on the link to track the order the link doesn't work. When I try to find tracking, it says it doesn't exist (my email address) even though they emailed me confirmation. {{Redacted}}
View full review
Loss:
$98
Reason of review:
Problem with delivery

Preferred solution: Full refund

2 comments
Guest

SAME HERE

Guest

Me too. We were scammed and they have our credit card info.

Did you click through a Facebook ad? Looks like they have a bunch of companies with different names.

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katherine f Kbt
map-marker Hastings, Minnesota

BUYER BEWARE

I take full responsibly to not doing my homework, I was under the delusion, that if it was advertised on FaceBook, it was safe, I know how stupid that was and wished I had read these comments first.

We need to beware of these companies, I have similar comments. I am now going on 1 and half months, and have no idea if I will ever receive my sweater, and I am pretty sure if I do, it wont be worth it.

I get the same response, no matter what the question is. I made a comment on instgram, to help other buyers, and they have some how taken me off the site.

I want to do what ever I can to pass on this message to people who are spending their hard earned money.

View full review
Loss:
$39
Reason of review:
Problem with delivery

Preferred solution: Full refund

Kendall G Ozo
map-marker Long Beach, California

Extremely Poor Quality

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First of all, I would never have ordered from MeloDress if the order site indicated the products were coming from China as China mail order companies are the worst to work with. I purchased two items on the MeloDress order site.

When I received the items, I was surprised to find the quality of the items were completely substandard. I have requested a return label in the United States numerous times, although, to no avail.

I do not have a problem returning the items to a United States locations, although, not to China, especially since the items shipped to me from a Rancho Cucamonga, California location.

PLEASE DO NOT EVER ORDER FROM MELODRESS!!! The quality is awful and the customer service is worse.

View full review
Loss:
$63
Reason of review:
Bad quality

Preferred solution: Full refund

Tracey M Akq
map-marker Carbondale, Illinois

Cannot contact item never delivered

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Ordered and was charged for item. I have never received the item and no way to contact the contractor.
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Reason of review:
Order processing issue
Kristen G Fpr
map-marker Schaumburg, Illinois

Horrible

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Slow delivery products delivered not the same as depicted in picture or described horrible customer service poor quaility
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Reason of review:
Not as described/ advertised
Lindsay Fwt
map-marker Henrietta, New York

Terrible customer service

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My order is lost out there somewhere . Says it was shipped, never updated in the tracking system.

Customer service is repeating themselves saying โ€œbe patientโ€ โ€œyour order will updateโ€œ when it clearly is stuck somewhere in the process . They will not provide a phone number when asked to speak with someone directly . Do not order from a company that doesnโ€™t have a phone number. First

Mistake .

Will not be a returning customer. Still donโ€™t even have the items.

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Reason of review:
Order processing issue
2 comments
Guest

just like everyone else.. DO NOT PURCHASE from this company....

it doesn't tell you until you submit the order that it comes from China.

Tracking never updates. Never again

Guest
reply icon Replying to comment of Guest-1582813

Same as above

View more comments (1)
Cindy H Ziw
map-marker Pelican Rapids, Minnesota

Poor quality!

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The cardigan I ordered was poorly sewn. The long sleeve tshirt was short and wide. The fabric of both was very cheap and didn't look anything like the pictures. I didn't know I was ordering from China. I ordered from a link on Facebook. The links on my email confirmation say site can't be reached. Don't order from this company!
View full review
Reason of review:
Bad quality
Anonymous
map-marker Los Gatos, California

DO ORDER FROM MELODRESS!

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TOTAL SCAM! Never received an official order confirmation. All responses have been in bad English. There is no phone number to call and the address on the site does not exist. Ordered 3 weeks ago and still have not received my clothes.
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Reason of review:
Order processing issue
5 comments
Guest

The same thing happened to me.

Guest
reply icon Replying to comment of Guest-1577202

So my tracking number has it being shipped from china...I'm holding out but did go through paypal and will get my money back. Dang can't believe I fell for this!

Guest

I had the same issue. Ordered a cardigan.

Said processing takes 1-5 business days and then will ship and will receive notification. On 5th day, I sent an email asking for a status. They said in a very generic email (it was addresses Dear, with no name addressed) that it was being processed and sorry for the inconvenience and it will ship soon and a tracking number would be sent. I waited 3 more days.

Sent another email. No response. Did a reply on pay pal to company stating how they were a scam, will be reported and want a refund. PayPal responded the next day that seller issued refund and I got it.

Maybe because I went though PayPal they knew it was tracked. Warning to everyone: DO NOT do any business with these people!!

Guest
reply icon Replying to comment of Guest-1574424

I do believe this MeloDress is a scam. Do not order.

I even paid extra on postage to get it earlier. Getting a emails after asking that are not professional. I have learned to really research a shopping page on Facebook now. My iPad got hacked too.

Donโ€™t know if it had anything to do with ordering from this site?!

Google a site for now on. Comments are totally different than the fake ones on their site!

Guest

I am currently having the exact same experience! I still havenโ€™t received a sweater I ordered on 9/21.

Sounds like the clothes are junk any way. Iโ€™ve learned my lesson about ordering from all these BS companies that pop up on Facebook.

What a joke and what scam! How is there no phone number to call them?

View more comments (4)
Jackie Yhq
map-marker Colorado Springs, Colorado

Poor quality in th product.

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I ordered a cardigan. It took approximately 22 days to be delivered from China. (Wow) The product was small and poorly manufactured. I contacted the company via email and they refused to refund my money. They would give me credit or if I want to ship it back the charges would be more than the product. Well, I canโ€™t even use the credit right now. The website is down. Honestly, I donโ€™t want to use the credit. I JUST WANT MY MONEY BACK! The company is a fraud and steal consumers money. BEWARE! Iโ€™ve tried to contact the Better Business Bureau and there is no URL, country or phone number to give them. This is really scary for consumers. How many more companies are out there committing consumer fraud.
View full review
Loss:
$43
Cons:
  • Product is cheap and customer service is terrible
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Lisan H
map-marker Irvine, California

Theyโ€™re questioning my return

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I ordered 2 items and want to return this one multicolored sweater because it doesnโ€™t look great on me. Iโ€™m short and itโ€™s too long.

No big deal return it. Well it has taken a whole day for them to tell me how to return it and asked me to send a picture of how it looks. Matter of opinion really. Iโ€™m keeping the other item I ordered that I donโ€™t love but itโ€™s ok.

Why are they even questioning a return? No wonder AMAZON AND NORDSTROM do so well.

Still no answer if they will return my sweater and refund the full amount. Oh yeah, and it took about 3 weeks for the items to arrive.

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Reason of review:
Return, Exchange or Cancellation Policy
2 comments
Guest

They responded to my request to return the item but said it would be costly for the shipping maybe I can give it away or sell it. Thatโ€™s what they said!

The shipping wasnโ€™t a lot of any when being delivered why would it cost so much now? They donโ€™t give a shipping address or a phone number. My bad in the first place.

Donโ€™t believe everything you read. I think theyโ€™re in China!

Guest

I am trying to find out where my order is. It has been over a month and no communication from this company.

They don't respond to emails. I guess it is a lesson learned for me.

View more comments (1)
Anonymous

Making money by not providing return shipping info or disclosing that they are in CHINA

This is the worst company I have ever ordered from.

I'm sure they make a large profit from customers who just "give up" trying to return items.

I purchased some items and read the return policy prior to placing my order. It stated that there was a 30 day return guarantee.

BUT when I tried to return there was no shipping address provided.

AND THAT WAS AFTER 13 EMAILS WORTH OF CORRESPONDENCE ASKING FOR THE SHIPPING ADDRESS.

They offered me $5 and said to try and sell the items to friends.

Really?????????????? I think I will gather every buyer that I can find on their website and start a class action suit. At least get them off of the internet and Facebook. They blocked me from Facebook after I left one comment.

The probably fake named Constance sends the email replies, but the information that she sends is just words. Never any directive or return address or customer service phone number etc. BUYER BEWARE!!!

View full review
Reason of review:
Poor customer service
Sharyn S Xcd
map-marker Portland, Oregon

Cheap horrible fabrics! DO NOT ORDER FROM MELODRESS

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The shipment took quite a while and when it arrived today, I decided every fabric had to be what they use to make dogbeds. The fleece is transparent and scratchy, the seams are wavy and poorly done, the zippers are shoddy and cheap. The sweater is more like a polyester SHIRT. The dress seems like Halloween costume material. NOTHING is as it appears in their pictures! These are cheap Chinese knock-offs from some other web site and I got duped. Please do not order from Melodress. As I attempt to contact them about returning these truly terrible items, I see that their web site has been turned off. How convenient! Total scam. I spent $160 to learn that when a thing seems almost too good to be true, that's because it probably is.
View full review
Loss:
$160
Cons:
  • Quality of the merchandise
Reason of review:
Bad quality

Preferred solution: Full refund

Kay S Sih
map-marker San Francisco, California

Horrible product

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Quality is a joke!!! and returns are impossible.

The product came directly from China...so this was a red flag when the package arrived. And the return policy...well, shame on me for not taking the time to review. Not only is it impossible to return, contacting the "customer service" was impossible. The fabric was poor quality.

The workmanship was poor quality...my 10 year old sews much better than this. The stitching was all uneven. The thread didn't match. Zipper was not smooth in using, it keep sticking.

The fit was not good. It was way to big so the sizing that they use is not accurate.

The only good thing that will come out of this is that my dog now has a new blanket to use. But then again, maybe even he won't like it.

View full review
Loss:
$40
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

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