MeloDress
Reviews and Complaints
Awful company and TERRIBLE QUALITY
I ordered 7 items. they took 1 month to arrive.
The photos were a complete misrepresentation of the quatlity of the items. There is absolutely no customer service available. When i tried to go online to find out how to return items, the site is no longer available. I reached out to the only email I could find on my order confirmation and I received a response only after I emailed three times.
The email reply simply said the request to return the items is under review. The website did not state the items were final sale and I checks the return policy when i placed the order. It stated you needed to request a Return Authorization for the return.
The only saving grace is that I used American Express for the charge. Stay away from this site/merchant!
- Poor quality and service
Preferred solution: Full refund
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Verified Reviewer | Baltimore, MarylandAbsolutely horrific!
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Verified Reviewer | Clay, New YorkFraud, thieves, dont ever ever order anything from ads on fb
- Poor quality and service
- Anything about them
- Anything about this experience
No product, no communication
Do Not Order from Meldress
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Verified Reviewer | Randolph, New JerseyTerrible looking and quality. No response to my emails
Scam Do Not Do Business With Melodress
Do NOT Buy Anything From this Site
I ordered a sweater from this website based on a really cute Instagram post. When I ordered the sweater, the site said I'd receive it within two weeks.
After a month passed (and my account had already been charged) I began to investigate where my sweater might be and wrote Customer Service. I told them at that time to NOT ship it, but just issue me a refund immediately. I received two responses that just said Be patient. Your package is on its way.
Well, it finally arrived today and it is a mess.
There is no collar the sweater. It's a cardigan. It does not go all the way around me and the front and back panels are sewn on the outside while every other stitching is from the inside of the cardigan. So, literally, the shoulders have stringy fabric and string.
It's such a waste of pretty decent material, but it is not wearable.
I am now trying to reach the company again to tell them I still want a refund and where do I send this thing back. The website is down for repair and the notice says "Be Patient.
Your Package Will Be Delivered Shortly." Hmmm...perhaps they are having a lot of complaints? I am determined to get my money back and vow to never order from one of the IG sites again.
- Quality of the merchandise
- Delayed delivery
Poor Quality -Bad Return policy
This order has been a nightmare. I Ordered a jacket- It took three weeks to receive.
Item was of poor quality. The zipper is very cheep and barely works. Also Item didn't fit properly. Their customer service is nothing but an email address that did response quickly but with rather a run around and ask for pictures of my measurement, i gave to them and referenced that i wanted full refund and would return item and to provide an address.
They came back with a refund of 5 us dollars cost of coat was 50.00.
Has anyone been able to get a refund from this company? I Will never order anything from them again and I would like to warn others don't fall for the pictures they have on line.
Preferred solution: Full refund
Fraudulent Company
- Anything about them
Preferred solution: Full refund
Their business model is to defraud overseas customers
It is my strong suspicion that the business model of this company is to buy defective product from reputable manufacturers and ship it to unsuspecting customers overseas. When a customer attempts to get a refund or non defective product, they offer pennies on the dollar or give you the "option" to return the item to China - at YOUR expense which, of course, costs more than the original item.
This is a complete scam and fraud.
Likely they will soon change their name (in fact their website is down at this time) and defraud other customers. Please report them to the FTC and the website on which you encountered them (for me it was facebook).
- I recieved damaged sweater and they will not pay for return
Preferred solution: Full refund
DO NOT ORDER FROM THIS COMPANY !!!
Preferred solution: Full refund
Have yet to receive item
I ordered a cardigan on Sept 26 & as of Oct 11 have yet to receive it. I paid for it thru PAYPAL which have put in for a refund thru their RESOLUTION CENTER.
I did receive email confirmation & when I emailed back to CANCEL THE ORDER they did respond that it has shipped FROM CHINA!!!
I feel so taken advantage of & they advertised on FACEBOOK & I have sent PAYPAL an complaint that they shouldn't allow payment to this merchant.
I am looking into filing a complaint with the BBB and US ATTORNEY GENERALS OFFICE for being a fraudulent merchant.
They should be put out of business and I will also complain to FACEBOOK about them as well (not that it will help)
I am hoping that PAYPAL will refund my $46, if not, then I guess a learned a $46 lesson & will be more careful about on line shopping.
- Delivery time
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Verified Reviewer | Perth Amboy, New JerseyHorrible
DO NOT ORDER FROM THIS COMPANY
October 2018
I placed an order through an instagram approved vendor advertisement. I received a package 3 weeks later that had nothing that looked like what i purchase online. I tried to return the items immediately yet the website for this company is down now and they are nowhere to be found.
scam company. I fell sucker to them.
They advertised on Instagram in one of the adds you scroll through. I will never purchase from this company or any advertisement on instagram again.
Sham on Instagram for not verifying their vendors first!
I am normally more aware and only shop with large names, but I though instagram might have certified there vendors better
- Being lied to
Preferred solution: Full refund
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I am noticing the same thing. I should have had my order by now. May need to get my attorney on it.
I am experiencing the exact same thing from them. Haven't received my item after 5 weeks. Apparently shipping from China.
Cancel it if you can. Quality is horrible!