Christine R Ojz
map-marker Rock Hill, South Carolina

Awful company and TERRIBLE QUALITY

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I ordered 7 items. they took 1 month to arrive.

The photos were a complete misrepresentation of the quatlity of the items. There is absolutely no customer service available. When i tried to go online to find out how to return items, the site is no longer available. I reached out to the only email I could find on my order confirmation and I received a response only after I emailed three times.

The email reply simply said the request to return the items is under review. The website did not state the items were final sale and I checks the return policy when i placed the order. It stated you needed to request a Return Authorization for the return.

The only saving grace is that I used American Express for the charge. Stay away from this site/merchant!

View full review
Loss:
$280
Cons:
  • Poor quality and service
Reason of review:
Bad quality

Preferred solution: Full refund

3 comments
Guest

I am noticing the same thing. I should have had my order by now. May need to get my attorney on it.

Guest

I am experiencing the exact same thing from them. Haven't received my item after 5 weeks. Apparently shipping from China.

Guest
reply icon Replying to comment of Guest-1588223

Cancel it if you can. Quality is horrible!

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Wendi B Lmo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baltimore, Maryland

Absolutely horrific!

I ordered a sweater on September 18th and the funds were immediately taken from my account. However, to date I have received nothing and I have attempted several times to contact reps and I have never received a response. I will call PayPal tomorrow and Navy Federal to begin the process of getting my funds returned to me.
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Reason of review:
Order processing issue
kristen m Hno

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clay, New York

Fraud, thieves, dont ever ever order anything from ads on fb

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ordered on oct21, still waiting..as they email me assuring me...im still waiting then got a tracking number..investigated only to find it was phony and it was a customer in california with her tracking info!!! ive been robbed of 150.00 i will not stop til this company is out of business!!!! you have actually stolen my wallet and robbed me the authorities have been talked with as i work for them!!!!! so for all those facebook customers, dont ever ever order clothing or anything from a facebook ad for stores youve never heard of melodress is a fraud and thieves ...they have stolen from me!!! i will not stop until you have paid me back in full or are taken off facebook oh yea, i contacted them as well..fraud fraud fraud fraud
View full review
Loss:
$150
Cons:
  • Poor quality and service
  • Anything about them
  • Anything about this experience
Reason of review:
Problem with delivery
Susan G Tsw
map-marker Pittsburgh, Pennsylvania

No product, no communication

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I unfortunately ordered the Patchwork Quilt coat October 12. I should have guessed something was up when the advertised coupon code was not applied and when I complained, no response. Got an email Oct 22 saying the coat was on its way, tracking is non existant and all the info on the company is gone. Web site has disappeared. Should have know with a hotmail email.
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Reason of review:
Order processing issue
Anonymous
map-marker Union Grove, Wisconsin

Do Not Order from Meldress

MeloDress - Do Not Order from Meldress
Ordered a sweater sept 23. After a series of emails I finally received it oct 29th. The sweater is oddly heavy. There is no fabric content listed. Also there was *** in the middle of the back and seams were sewn inside out.
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Reason of review:
Bad quality
Donna K Iwk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Randolph, New Jersey

Terrible looking and quality. No response to my emails

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I have been trying to get in contact with them as the coat looks like 2 sacks sewn together. Zipper looks like dollar store material. I want a refund but cant get in touch with them
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Reason of review:
Bad quality
Janeclobes
map-marker Winona, Minnesota

Scam Do Not Do Business With Melodress

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Ordered three items and none of them were as described. Poor quality,sewn incorrectly, cheap fabrics and knits. Offered me $5 as a refund. Six weeks ago I returned the items and they conveniently keep saying be patient and they havenโ€™t received them yet. PayPal should not be doing business with them and either should you, unless you are willing to lose 100% of the money you pay them. Scam company from China!
View full review
Reason of review:
Bad quality
1 comment
Guest

Exact thing happened to me. Would never buy from again!!!!

Mindy B Hgk
map-marker Austin, Texas

Do NOT Buy Anything From this Site

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I ordered a sweater from this website based on a really cute Instagram post. When I ordered the sweater, the site said I'd receive it within two weeks.

After a month passed (and my account had already been charged) I began to investigate where my sweater might be and wrote Customer Service. I told them at that time to NOT ship it, but just issue me a refund immediately. I received two responses that just said Be patient. Your package is on its way.

Well, it finally arrived today and it is a mess.

There is no collar the sweater. It's a cardigan. It does not go all the way around me and the front and back panels are sewn on the outside while every other stitching is from the inside of the cardigan. So, literally, the shoulders have stringy fabric and string.

It's such a waste of pretty decent material, but it is not wearable.

I am now trying to reach the company again to tell them I still want a refund and where do I send this thing back. The website is down for repair and the notice says "Be Patient.

Your Package Will Be Delivered Shortly." Hmmm...perhaps they are having a lot of complaints? I am determined to get my money back and vow to never order from one of the IG sites again.

View full review
Cons:
  • Quality of the merchandise
  • Delayed delivery
Reason of review:
Bad quality
heather m Vpx
map-marker Frisco, Texas

Poor Quality -Bad Return policy

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This order has been a nightmare. I Ordered a jacket- It took three weeks to receive.

Item was of poor quality. The zipper is very cheep and barely works. Also Item didn't fit properly. Their customer service is nothing but an email address that did response quickly but with rather a run around and ask for pictures of my measurement, i gave to them and referenced that i wanted full refund and would return item and to provide an address.

They came back with a refund of 5 us dollars cost of coat was 50.00.

Has anyone been able to get a refund from this company? I Will never order anything from them again and I would like to warn others don't fall for the pictures they have on line.

View full review
Loss:
$50
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

3 comments
Guest

Same exact situation as everyone else has. I cannot even get American Express to stand behind me.

Two attempts and waiting to hear after this last attempt at getting the charge reversed. I cannot understand how this is allowed to go on and acceptable to American Express.

Guest

Im having the same issue, dress had a stain and the shirtwas poor quality, and didn't fit. Aftery the 5.00 return discussion they finally back to me with 8.00.. but I have to play to ship it bck.

Guest

Iโ€™m also trying to return items that of very poor quality. I canโ€™t believe this company has gotten away with a no refund policy. Do not order from this company as you will be disappointed with the terrible quality of the clothing.

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LeAnn V
map-marker Santa Rosa, California

Fraudulent Company

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MeloDress - Fraudulent Company
Item came damaged with threading come loose from bottom. As is crocheted I can not fix myself, even if I wanted to. It's unravelling. They refuse to provide return address, or return label for damaged item. Instead have suggested I resell damaged item and have offered 15% discount on next order, as if I will ever order from them again. Their emails are written poorly as if by someone who does not understand English. They do not respond timely. And now their server is down and their site is not even up. Your site is having issues or needs reprogramming. I wrote my response in less than 100 words, but because is not the "minimum amount of 100" cannot proceed. Am hoping is now and can move on.
View full review
Loss:
$75
Cons:
  • Anything about them
Reason of review:
Damaged or defective

Preferred solution: Full refund

Janice L Pgc
map-marker Omaha, Nebraska

Their business model is to defraud overseas customers

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It is my strong suspicion that the business model of this company is to buy defective product from reputable manufacturers and ship it to unsuspecting customers overseas. When a customer attempts to get a refund or non defective product, they offer pennies on the dollar or give you the "option" to return the item to China - at YOUR expense which, of course, costs more than the original item.

This is a complete scam and fraud.

Likely they will soon change their name (in fact their website is down at this time) and defraud other customers. Please report them to the FTC and the website on which you encountered them (for me it was facebook).

View full review
Loss:
$46
Cons:
  • I recieved damaged sweater and they will not pay for return
Reason of review:
Damaged or defective

Preferred solution: Full refund

1 comment
Guest

Absolutely my experience also!!

Anonymous
map-marker Boise, Idaho

DO NOT ORDER FROM THIS COMPANY !!!

I have been dealing with this company and pay pal for 2 1/2 months to try to get my money back. I returned the merchandise that it took me a month to even receive, to MeloDress in November. I cannot get them to even respond to me. Pay pal gave me an email address to contact the company and the email comes back as undeliverable. I am totally disgusted and out $67. Absolutely, DO NOT ORDER FROM THIS COMPANY !! SS
View full review
Loss:
$67
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous
map-marker Loveland, Colorado

Have yet to receive item

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I ordered a cardigan on Sept 26 & as of Oct 11 have yet to receive it. I paid for it thru PAYPAL which have put in for a refund thru their RESOLUTION CENTER.

I did receive email confirmation & when I emailed back to CANCEL THE ORDER they did respond that it has shipped FROM CHINA!!!

I feel so taken advantage of & they advertised on FACEBOOK & I have sent PAYPAL an complaint that they shouldn't allow payment to this merchant.

I am looking into filing a complaint with the BBB and US ATTORNEY GENERALS OFFICE for being a fraudulent merchant.

They should be put out of business and I will also complain to FACEBOOK about them as well (not that it will help)

I am hoping that PAYPAL will refund my $46, if not, then I guess a learned a $46 lesson & will be more careful about on line shopping.

View full review
Loss:
$46
Cons:
  • Delivery time
Reason of review:
Problem with delivery
4 comments
Guest

Well it looks like Iโ€™m screwed too.. even if I do receive it itโ€™ll be crap!

I too ordered the rainbow cardigan and itโ€™s been a good 3 weeks ago that I ordered it. I tried to go to their website and safari says it canโ€™t open it itโ€™ll be a meager 38.00 lesson learned for me! But a lesson nonetheless! I pray they are sued and shut down from taking anyone else.

Theyโ€™ll probably open with a new name and start all over again.. ugh!!

Guest

With all due respect, if you had read the reviews and complaints prior to ordering, you would have seen it is a shoddy, unethical company. They most likely use different names and like to advertise on Facebook (which is a ripoff and unethical company also) to attempt to show people they are "genuine".

Hopefully you will receive a refund, based on other reviews, it is difficult to contact them nor get any resolution.

In addition, if you receive the merchandise, be prepared for the way it looks. Nothing like what is advertised.

Guest
reply icon Replying to comment of Guest-1578880

There were no reviews less than a month ago.

Guest
reply icon Replying to comment of Guest-1578880

In Bella's defense, and mine as well as I am recently ripped off by one of these crook companies, its not the company in which the customer is placing their trust. In finality, its PayPal in most instances.

It was my understanding that PayPal was there to protect the buyer from scamming businesses. Its says right there in PP policy that they do not sign up businesses outside of the US. Am I supposed to believe that PP cannot tell the difference between a legit company, and these evil fraudsters that open up on the internet everyday by the truckloads??

I should have known that they are crooked too, and its all about money, not about protecting the consumer. Sad sad sad...

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Esther l Xvs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Perth Amboy, New Jersey

Horrible

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Quality is awful...dont go to this site...also cant find a return address anywhere....i am not paying for this ..despute already in with amex...they told me not to pay till they get me a return address....
View full review
Reason of review:
Bad quality
Pamela E Sxe
map-marker Costa Mesa, California

DO NOT ORDER FROM THIS COMPANY

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October 2018

I placed an order through an instagram approved vendor advertisement. I received a package 3 weeks later that had nothing that looked like what i purchase online. I tried to return the items immediately yet the website for this company is down now and they are nowhere to be found.

scam company. I fell sucker to them.

They advertised on Instagram in one of the adds you scroll through. I will never purchase from this company or any advertisement on instagram again.

Sham on Instagram for not verifying their vendors first!

I am normally more aware and only shop with large names, but I though instagram might have certified there vendors better

View full review
Loss:
$66
Cons:
  • Being lied to
Reason of review:
scam company

Preferred solution: Full refund